COMPLAINTS PROCEDURES
Any Seafarer has the right to a complaint or grievance against Seven Seas Maritime Services/Triton Marine Poland or one of it’s clients. The manager should be informed of such complaint/ grievance any time it arises. Each complaint should consist of its detailed description and should include the potential claims and expectations of the seafarer. The legal responsibility of Seven Seas Maritime Services/Triton Marine Poland begins with the seafarer’s signing of contract with the shipowner.
Complaint shall include the following :
1) Circumstances, date and vessel name, also Employer’s name when complaint concerns the Employer
2) Description of the case
3) Information about the complaints addressed to other parties and authorities so far
4) Seafarer’s expectations
All complaints shall be adressed in writing, using “Complaints handling form” (download COMPLAINTS HANDLING FORM).
The seafarer may complain:
-
- In person while visiting the office in writing it in the complaints and grievance book
- Via email: sending a message to: biuro@7seas.pl
- Via mail to the address:
Seven Seas Maritime Services/Triton Marine Poland, Niecała 9, 71-027 Szczecin, Poland
Seven Seas Maritime Services/Triton Marine Poland is obliged to confirm the acquisition of such complaint/ grievance within 5 working days. The confirmation of receiving such complaint/ grievance should contain a precise time of response as well as a method of communication chosen by the seafarer. The time of investigation into a complaint or grievance concerning Seven Seas Maritime Services/Triton Marine Poland is set as no longer then 15 working days starting on the day of the conformation of the acquisition of such complaint.
The time of investigation into a complaint or grievance concerning one of the clients (shipowners) of Seven Seas Maritime Services/Triton Marine Poland is set as 30 working days starting on the day of the confirmation of receiving such complaint/ grievance. In case of the complaint/ grievance being unsatisfactory to the seafarer, Seven Seas Maritime Services/Triton Marine Poland is obliged to present a further alternative procedure in obtaining the seafarer’s claims.
In case where the complaint/ grievance is not resolved by the process above mentioned within 30 days, the seafarer may contact:
Maritime Office Szczecin
pl. Batorego 4
70-207 Szczecin
Tel: +48 (91) 44 03 319
Tel: +48 (91) 44 03 400
E-mail: kancelaria@ums.gov.pl
E-mail: sekretariat@ums.gov.pl
Or
Ministry of Maritime Economy and Inland Navigation
Department of Maritime Economy
Nowy Swiat 6/12, 00-400 Warsaw, Poland
FAX: +48 22 583 85 71
Email: SekretariatDGM@mgm.gov.pl
Web: www.mgm.gov.pl
Or the relevant flag state administration.